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How is the recovery/refund fee calculated?

1% recovery fee with $15 minimum: when it applies and worked examples for different amounts.

A
Written by Akash Thamilarasan

The recovery fee is 1% of the recoverable amount, with a $15 minimum. This fee will be deducted from the total amount that had to be recovered.

Recoverable amount

Fee applied

You receive

$20

$15 (minimum)

$5

$100

$15 (minimum, since 1% = $1 < $15)

$85

$1,500

$15 (1% = $15, equal to minimum)

$1,485

$5,000

$50 (1%)

$4,950

$20,000

$200 (1%)

$19,800

The fee is non-negotiable because each recovery requires manual reconciliation, network fees on our side, and an internal review. The minimum reflects the fixed cost of doing the work; for very small amounts, recovery isn't economical for either side.

The fee applies in all of these cases: wrong token recovery, wrong network recovery (on supported chains), unsupported token recovery to a BoomFi address, expired session recovery, underpayment and overpayment refunds.

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