If for whatever reason you need a refund from a merchant you should first make contact with the merchant directly.

When it comes to crypto payments, refunds are handled in a somewhat unique manner due to the nature of self-custody and blockchain technology.

Unfortunately, because crypto transactions themselves cannot be reversed, as the processor, we do not have the ability to provide refunds in cases where a payment was sent in error, or goods/services are otherwise unsatisfactory.

As such, it's important that you research your intended purchase in advance, particularly when it comes to purchasing goods or services with crypto. Be sure to familiarize yourself with vendor-specific policies before making any payments or purchases.

We encourage any users to always proceed with caution when making transactions and do their best to ensure they are transacting with reputable merchants.